If you need help or technical support.
Vensim PLE, student downloads and free software users.
If you are a PLE or free software user, support is via our online forum only http://www.ventanasystems.co.uk/forum/. Please also check the FAQ as there are are many answers to common questions there (such as download problems).
Licensed Vensim users.
If you need help with Vensim, the place to start is at our online help system at https://www.vensim.com/documentation/.
If you still need help, our support forum is another good place to visit http://www.ventanasystems.co.uk/forum/.
We also have some useful resources on our support page at https://vensim.com/support/.
For anything else, please contact the distributor for your area below.
USA — Vensim
Ventana Systems, Inc.
60 Jacob Gates Road
Harvard, MA 01451For most questions, we will ask you to email us so we have time to provide the correct answer to you.
If you have a technical query, please consider using the support forum (the link is above) as you will receive help fairly quickly. For quotes and general questions, it is often better to email us.
During late July/Early August, most of the team are either attending the SD conference or on vacation. During this time, please email us.
Phone: 508 651 0432
Fax: 508 650 5422Vensim PLE users.
If you are a PLE user, any questions should be posted to our online forum only http://www.ventanasystems.co.uk/forum/. Please also check the FAQ as there are are many answers to common questions there (such as download problems).
E-mail: vensim@vensim.com
URL: https://www.vensim.comFor information on consulting and additional products and services offered by Ventana visit our corporate website.
International Contacts
Brazil China Czech Republic, Slovakia and other Eastern European countries Germany Indonesia Japan Korea Mexico Spain United Kingdom
Brazil
MondoSim is our distributor for Brazil. They can answer any sales or technical questions you have.
MondoSim
Av. Pedroso de Morais 2267
São Paulo, SP 05419-001
BRAZIL
Phone: +55 11 3360-8658
Email: leonardo@mondosim.com
Web: www.mondosim.com
China
Shanghai eyDao IT Company is our distributor for China. They have significant experience in building and using system dynamics models and can answer any sales or technical questions you have.
Shanghai eyDao IT Company
Room 401, Building 43,
99 Guoquan Road
Shanghai 200433
CHINA
Phone: 86-21-51876723
86-13661763042
Fax: 86-21-65975304
Email: systemdynamicssw@126.com
Web: www.vensim.com.cn
Czech Republic, Slovakia, Poland, Hungary, Slovakia, Latvia, Estonia, Lithuania, Slovenia, Serbia, Croatia and Bosnia and Hercegovina
Proverbs, a.s. is our distributor for the Czech Republic, Slovakia, Poland, Hungary, Slovakia, Latvia, Estonia, Lithuania, Slovenia, Serbia, Croatia and Bosnia and Hercegovina. They have significant experience in building and using system dynamics models and can answer any sales or technical questions you have.
Proverbs a.s.
Zitna 52
120 00 PRAGUE 2
CZECH REPUBLIC
Phone: 420 222 874 111
Fax: 420 222 874 110
Email: info@sciencedynamics.cz
Web: http://www.sciencedynamics.net
Germany
Simcon GmbH is our distributor for Germany and other German speaking parts of Europe and can answer any sales or technical questions you have.
SIMCON GmbH Gesellschaft fuer Managementsimulation und Consulting
Büro Rhein-Neckar
An den vier Wegen 12
64625 Bensheim
GERMANYPhone: (49) 6251 5836278
Fax: (49) 6251 5836279
E-mail: info@simcon.de
Web: http://www.simcon.de
Indonesia
System Dynamics Bandung Bootcamp is our distributor in Indonesia and can answer any sales or technical questions you have.
System Dynamics Bandung BootcampPT. Das Aviation Training CenterJalan : PAHLAWAN No. 55 BandungWest Java – IndonesiaPhone: 062-22-20461223
Email: ikhsanamin@yahoo.com
Japan
Japan Futures Research Center is our distributor in Japan. The center is a major system dynamics group in Japan developing models for business strategy and public policy and providing training and education in system dynamics and Vensim.
Japan Futures Research Center
521 Minamidani, Aihara, Goshiki-cho
Sumoto, Hyogo 656-1325
JAPANPhone: 81-(0)799-30-2016
Fax: 81-(0)6-6376-1144
Email: sd-info@muratopia.org
Web: www.muratopia.org/JFRC
Korea
Davics is our Korean distributor and can answer any sales or technical questions you have.
Davics
#301, Hankook Tire B/D
16-2, Chang 4-dong, Dobong-gu
Seoul,132-899
SOUTH KOREAPhone: 82-2-2233-9100
Fax: 82-505-223-9100
Email: vensims@naver.com
Web: www.vensim.co.kr
Mexico
Proyectos Comerciales de México is our distributor in Mexico and can answer any sales or technical questions you have. They can also supply users in South America. Contact Joaquin Galarza.
Joaquín Galarza Pérez
Proyectos Comerciales de México
Una empresa de Grupo Proyectos
Paseo de Londres #437
76190 Villa Corregidora
Queretaro
MEXICOTel/Fax. (442) 228-4502
Cel. (442) 226-3661
Email: vensim_mx@outlook.com
Web: www.gproyectos.com.mx
Spain
ATC Innova is our Spanish distributor and can answer any sales or technical questions you have. They also run Vensim training courses. Contact them for details.
ATC Innova
Martin de los Heros 77
28008 Madrid
EspañaPhone: (34) 696 995 709
E-mail: jmg@atc-innova.com
Web: http://atc-innova.com
United Kingdom
Ventana Systems UK Ltd. is our UK distributor and can answer any sales or technical questions you have. They also run Vensim training courses including advanced courses. Contact them for details.
Ventana Systems UK Ltd.
41 Western Way
Salisbury
Wiltshire
UNITED KINGDOM
SP2 9DRPhone: (44) 23 8090 9838
Fax: (44) 7092 024736
E-mail: info@ventanasystems.co.uk
Web: http://www.ventanasystems.co.uk