| Ø | Click once on Customers, then press and hold the Shift key down and move the cursor about half an inch (1 cm) to the right of Customers and click once. Continue holding down the Shift key for all further clicks. Move directly down about an inch and a half (3.5 cm) (below and right of Customers) then click once. Move directly left to 1 inch below and left of Potential Customers and click once. Move directly up just left of Potential Customers and click once. Move on to Potential Customers and click once. Release the shift key. Type the Rate name exiting customers and press Enter. |
Your diagram should look like the one below:
